General Information
A digital platform supporting knowledge sharing, collaboration, and professional development across the Caribbean electric utility sector and connecting the employees of CARILEC’s membership as well as CARILEC’s partners and sponsors. It includes tools for discussion, learning, document exchange, and access to digital media resources. The platform is to support CARILEC members to advance their business goals, optimize their enterprise, document lessons learned, and strengthen the incoming and current regional workforce.
Employees of CARILEC member organizations get full access via Single Sign-On (SSO) upon registration. Some limited public content (e.g., blogs, select webinars) is available without login. Some of the CAREC experiences are exclusive to utility members. However, the programming creates opportunities for all CARILEC members to engage.
Access is included as part of CARILEC membership dues. Non-members may access limited free content. Some activities do have their own specific costs e.g conferences, third-party courses, utility working tours.
- For help regarding the content and CAREC Services: Email the CAREC Community Leadership at [email protected]
- For any technical challenges: Email [email protected]
The access to the CAREC Community uses single-sign on. You can reset your password once you have a business email.
If the problem persists then you can contact the CARILEC IT team at [email protected] and the Community Management at [email protected].
Getting Started and Involved
Use your organization-issued SSO credentials. If you experience login issues, contact [email protected]
Update your details directly within the platform via profile settings. There are sections that allow you to add more information depending on the functions you are using e.g. courses vs forum. Here is a step by step guide and video to illustrate:
How to Set Up My CAREC Profile
- Introduce yourself in the forum to the CAREC Community here or join a discussion.
- Enroll in a course on our Learning Management System (LMS)
- Explore our document exchange or share documents or content you feel can be helpful to your peers
- Visit the Media Zone for the latest content i.e. webinars, podcasts, videos, blog posts.
CAREC has protocols based on your membership status. As such, these protocols help CARILEC gauge membership engagement more directly.
Security & Authentication – Using your official email allows us to verify that you’re part of a CARILEC member organization, and it enables Single Sign-On (SSO) access across all platform tools (Discussion forums, the Learning Management System (LMS, the Document Exchange, the Media Zone).
Member-Only Access – Much of the content on the platform—such as technical documents, training materials, and webinars—is reserved for CARILEC members only. Your business email ensures you’re granted the right level of access. It helps the CARILEC Secretariat understand its membership’s participation in the services offered.
Professional Collaboration – We’re building a trusted, peer-driven environment. Using your organizational identity helps ensure that discussions, document sharing, and collaboration stay relevant, respectful, and professional.
Stay Connected – Using your business email ensures you receive important updates, event invites, and notifications related to your roleand organization.
If your new employer is not a CARILEC member:
Your access to member-only features will be revoked.
You’ll still be able to access public content on the Media Zone and website.
You can rejoin the platform if your new organization becomes a CARILEC member in the future.
Important:
For data protection and community integrity, we do not allow personal email addresses to be used for long-term access.
Working group participation and leadership roles are tied to your organization’s membership status.
Becoming more involved in the CAREC Community is a powerful way to build your professional network, raise your organization’s visibility, and contribute to meaningful progress in the energy sector across the region. Whether you’re an individual expert, part of a utility, or representing a partner organization, there are many ways to engage based on your interests, expertise, and capacity:
Join or lead a Working Group to shape solutions in key focus areas like energy transition, disaster response, and leadership.
Post in the Discourse forums to connect with peers, ask questions, and share lessons learned.
Host or speak in a webinar or podcast, or present a case study that highlights a project, tool, or innovation from your organization.
Share presentations, templates, or operational tools in the Document Library or Media Zone to support others and showcase what’s worked for you.
Write an article for the CARILEC journal or blog, or host a site tour to highlight your operations and innovation in action.
Sponsor events or content, or help vet and co-design agendas or workshops for CARILEC conferences—ensuring they stay relevant and impactful.
Offer internships, externships, or mentorship to help build talent across the region.
Request a custom onboarding session to help your team navigate and fully benefit from the CAREC knowledge portal.
Place a course on the LMS, or promote CAREC internally by linking to it on your intranet or workforce portal.
Assign a CAREC point of contact from your organization to work with our Community Management Team and improve information sharing, content quality, and alignment with your internal needs.
By getting involved, you gain visibility, stay informed, and help shape the future of Caribbean energy. You also unlock access to insights, peer support, and practical resources that can save time, reduce costs, and build team capacity.
The more you put in, the more value you and your organization will receive. Start small or dive in—it all makes a difference.
Sponsoring or partnering with CARILEC to support CAREC activities is a meaningful way to invest in the region’s energy future, build brand visibility, and demonstrate leadership in knowledge-sharing and workforce development.
We welcome partnerships with utilities, service providers, academic institutions, and industry allies who want to contribute to our shared goals. Your organization can support CAREC through:
Sponsoring webinars, podcasts, working groups, or learning series that align with your mission or technical expertise.
Funding digital content or learning tools, such as best practice briefs, templates, case studies, or e-courses.
Hosting knowledge exchange activities, like working tours, interactive workshops, or co-branded events.
Providing expertise, speakers, or resources for events, the Learning Management System (LMS), or our community forums.
Co-developing or supporting mentorships, internships, and capacity-building programs for emerging professionals.
Helping to co-design or vet event agendas, ensuring content remains relevant and grounded in current needs.
Every partnership is an opportunity to not only elevate your organization’s visibility and influence—but also to strengthen collaboration, share tested solutions, and empower professionals across the Caribbean energy sector.
To explore a partnership or sponsorship opportunity, reach out to the CARILEC Community Management Team at [email protected]. Let’s shape the future of Caribbean energy—together.
Features & Tools
- Discussion Forum – allows members to ask questions, upload content, engage peer-to-peer where anyone in the forum can ask and answer questions. Members use this feature to post insights.
- The Document Exchange – allows members to share documents and collaborate. This area is where groups share meeting notes, reports, templates etc. Members can share privately with selected peers or groups or share publicly with the broader CAREC Community.
- Courses – the Learning Management System (LMS) feature supports learning and development (L&D). The feature allows CARILEC to offer training modules, professional development courses, certifications, and learning resources tailored to the energy sector. Member organizations can also deliver courses on our platform to reach the CARILEC member audience i.e. we offer our Software-as-a-Service (SaaS) to our membership. Members submit their courses and CARILEC will host them or direct persons towards the content. CARILEC will also create and offer original course content based on the insights and experiences of our membership. L&D Officers and training managers from our membership utilities can monitor the progress of individual course participants or request insight into the progress and participation of their organization.
- Media Zone – the media zone is designed to offer a growing library of on-demand content:
- 🎙️ Podcasts – Conversations with energy leaders, innovators, and utility experts
🎥 Webinar Recordings – Replays of CARILEC-hosted training sessions, technical deep-dives, and industry discussions
📹 Video Highlights – Recaps of key conferences, workshops, and events, stories, and regional issues
📸 Photo Galleries – Event snapshots and behind-the-scenes views from member utilities
Yes. All tools are mobile-friendly and work across different devices.
Yes the forum has such a feature that allows you to tag your colleagues as well as direct message them. Users can receive notifications to see if someone has replied to a post.
Some media is stream only like videos, webinars, podcasts. Users may download documents from the document exchange and templates that are approved for sharing by owners. Downloadable resources are marked accordingly.
Content Sharing & Security
You still own the rights to any original content you create and upload. However, by posting it on the CARILEC platform, you grant CARILEC a non-exclusive license to display, share, and distribute your content within the community for learning, collaboration, and capacity building.
Your content may be reused for community benefit. CARILEC may reference or feature your content in:
- Knowledge articles or learning modules (with credit)
- Webinars or case studies
- Insights summaries
- The Media Zone or newsletters
We’ll always aim to credit the original author or organization, especially for documents and presentations.
When you contribute content—like forum posts, documents, comments, videos, or training materials—you’re helping grow a valuable knowledge base for CARILEC members. Here’s what you should know about your user-generated content (UGC).
Please respect confidentiality and intellectual property.
You are responsible for what you post in the CAREC Knowledge Portal or disclose. Only share content you have the right to share. Avoid posting:
Confidential company data
Proprietary tools or systems without permission
Content that violates copyright or third-party rights
- If in doubt, check with your organization’s communications or legal team before uploading
If you need to edit or remove content you’ve posted, you can usually do so directly within the platform for the content you have posted.
If necessary, for larger content items (like webinars or uploads), contact Tech Support ([email protected]) and the Community Manager ([email protected]) for assistance.
Yes. All systems follow industry-standard encryption and role-based access controls. Keeping your data safe and respecting your privacy are top priorities for us.
We take strong precautions to protect your personal information and the content you share on the platform. Access to user data is carefully managed, and we follow clear internal policies to ensure your data is handled responsibly and only used for its intended purpose.
We do not sell your data or share it with third parties without your consent. The information we collect is used solely to improve your experience, support learning and collaboration, and help build a better community.
You’re always in control—you can manage or delete your account and data at any time. If you have questions or concerns, our support team is here to help.
That said, data security is a shared responsibility. While we work hard to protect the platform, users also play an important role in keeping their accounts and information safe—such as using strong passwords, being mindful of what they share, and following safe online practices.
Please note that no system is completely immune to risks. We cannot guarantee absolute security and are not responsible for issues arising from unauthorized access due to user actions or third-party vulnerabilities beyond our control.
We encourage all users to take full advantage of available privacy settings and to reach out to our support team if they have questions or need help managing their account securely.
Working Groups
Specialized peer groups that meet quarterly (or more) to share experiences, challenges, lessons learned, and new projects within a specific focus area (e.g., energy storage, utility finance, workforce development, etc.). The working groups are accessible only to CARILEC members. A majority of the working groups are utility-only.
Working groups give you a unique opportunity to connect, contribute, and grow as a professional.
By participating, you gain access to a trusted network of peers facing similar challenges across the region. You’ll have the chance to exchange insights, ask real-world questions, and learn from others’ successes—and mistakes—before making big decisions in your own organization. It’s a way to stay ahead of trends, benchmark your efforts, and build confidence through collaboration. Even if you can’t travel to every event, working groups keep you connected to the pulse of the industry.
For organizations, working group participation is a low-cost, high-impact way to build capacity, develop talent, and bring back practical, up-to-date knowledge that can inform strategy and improve performance. Team members who participate become internal ambassadors for new thinking, tested approaches, and regional best practices. At just two hours per quarter, it’s a smart investment that supports continuous learning—especially for those with specific responsibilities tied to energy transition, resilience, disaster response, or leadership.
For CARILEC, working groups are essential to delivering value across such a diverse membership. With over 34 utilities in different countries and more than 110 member companies, it’s a challenge—and an opportunity—to create programming that is relevant, timely, and contextualized. Working groups help us co-create meaningful content and experiences, while easing the pressure on our small internal team. They also allow members to take charge, lead with their expertise, and contribute to shaping the future of the region’s energy landscape.
In short, the knowledge of the many is wisdom—and working groups are where that wisdom is shared, developed, and turned into action
Contact the CARILEC Secretariat or visit the group’s section on the platform. Participation is open to utility staff from member organizations.
There are some groups available to non-utility members.
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Members present case studies, discuss initiatives, identify shared challenges, and propose knowledge resources that can benefit the collective community (e.g., webinars, reports, templates, articles, stories). Members can also indicate resources that are needed so that CARILEC can advocate on behalf of the membership to find resources, expertise or necessary skills, or technical assistance.
A typical working group meeting runs for 1 to 2 hours and includes focused knowledge sharing, peer discussion, and light action planning. Members may present updates, exchange lessons learned, and collaborate on common challenges aligned with key themes like energy transition, disaster response, or leadership. The structure keeps engagement high, encourages diverse input, and ensures tangible outcomes without heavy time demands.
Working group insights are carefully captured and shared in ways that protect member confidentiality while adding value to the entire CARILEC community. No private or sensitive information is ever shared, but collective insights, lessons learned, and recommendations are synthesized into best-practice documents, discussion prompts, or summary briefs.
All meeting notes are transcribed and shared with the group, allowing members to access them as needed for future reference. These outputs are published in the Document Exchange section of the platform, where members can easily access and build on the knowledge. In some cases, takeaway questions from meetings are used to spark deeper dialogue in the online forum, while recurring themes and solutions help shape in-person learning activities, training workshops, and even conference agendas—ensuring that working group contributions influence the broader direction of knowledge-sharing across CARILEC.
